Support & Help Center

Contact us

Email our support team and include your club name, the email you sign in with, and a short description of the issue (a screenshot helps). We typically respond within 2–3 business days.

Getting started

1. Sign in with Replit, Google, or Apple.
2. Create a club (you become its admin and a little demo data is added so you can explore), or join an existing club using its join code.
3. Add your members and guests, then start recording sets.
4. Explore leaderboards, seasons, tournaments, attendance, and more — all scoped privately to your club.

Feature guide

• Recording sets: Enter a 4-player set as two teams. One team must reach exactly 6 wins (e.g. 6–3). The app auto-calculates Drop Love, Taken Love, Best at 5, and 2 Boys. New sets are submitted as pending until an admin or co-admin approves them.
• Approvals: Admins and co-admins review pending sets and approve or reject them. Approved sets feed every leaderboard and stat.
• Leaderboards & stats: Monthly leaderboards per category, personal stats, win/loss streaks, head-to-head comparisons, best partnerships, and monthly performance charts.
• Seasons: Run long-term competitions — individual, team-based, or inter-club. Standings update automatically as approved sets are linked, and champions plus a “Most Improved” award are assigned on completion. Team-based seasons earn persistent team trophy badges.
• Tournaments: Build single-elimination brackets with two-player teams, a dice roll to randomize pairings, best-of-3 or best-of-5 matches, auto-advancement, and 1st/2nd/3rd place trophies.
• Attendance: Track per-session status (present, late, excused, no-show, absent) with session summaries and personal history.
• Guests: Track guest players and their attendance; promote eligible guests (after 20 attended sessions) to full members.
• Challenges: Send and accept inter-club challenges, record winners, and collect challenge trophies.
• Finances: Record ad-hoc collections from members, guests, or external people to keep your club balance up to date.
• Announcements: Admins can post and pin announcements that appear on every member's dashboard.

Roles & permissions

• Admin: full access — club settings, member management, approvals, seasons, manual awards, and finances.
• Co-admin: can approve/reject sets, manage guests, post announcements, and manage attendance — but cannot change club settings, add members, give awards, or manage seasons.
• Member: can record sets (subject to approval) and view all stats and leaderboards.

Troubleshooting

• Can't sign in: use the same method you originally registered with (Replit, Google, or Apple). For email-based accounts, use Forgot password? in the app.
• A set didn't save / brief error on submit: if you ever see a momentary error while saving, simply try again — the app automatically retries, and your set will record. If it persists, email us with the date, players, and score.
• Don't see your club: confirm you joined with the correct join code and that a club admin approved your request.
• Missing stats or standings: stats only count approved sets, so check whether your set is still pending approval.

Subscriptions & billing

Membership plans are purchased and billed through the App Store or Google Play. Manage, upgrade, or cancel a subscription in your store's subscription settings. To move a purchase to a new device, use Restore purchases on the membership screen when it's enabled. Plan limits (such as the maximum number of members) are enforced by your club's admin in the app. For billing questions specific to a charge, contact Apple or Google; for anything else, email us.

Delete your account

In the app: More → Delete Account. This permanently removes your profile, sets, awards, and related records. For full steps, including how to disconnect Replit sign-in, see our account deletion guide.

Legal

Read our Privacy Policy.